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    Tool comparison · Head to head

    Freshsales vs Pipedrive

    A factual comparison of features, pricing, and capabilities.

    Updated 2/6/2026
    The contenders
    01
    Tool A

    Freshsales

    An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.

    Starting atCustom0
    02
    Tool B

    Pipedrive

    A sales-focused CRM designed by salespeople for salespeople, built around a visual deal pipeline. Pipedrive emphasizes simplicity and ease of use with powerful automation features, AI-powered sales assistance, and activity-based selling methodology.

    Starting at$14/month
    Line by line

    Pricing comparison.

    Monthly rates shown. Annual billing may offer discounts. Visit official sites for current pricing.

    Capabilities

    Feature comparison.

    FeatureFreshsalesPipedrive
    Contact, account, and deal management
    Built-in email and phone with call recording
    Freddy AI lead scoring and deal insights
    Visual sales pipeline management
    Workflow automation and sequences
    Multiple pipeline support
    Advanced reporting and forecasting
    Territory management and auto-assignment
    Visual deal pipeline management
    Activity-based selling methodology
    Email sync with templates and tracking
    Workflow automation builder
    AI-powered sales assistant
    Revenue forecasting and reporting
    Customizable web forms and chatbot
    Mobile app with caller ID and call logging
    Available
    Partial/Limited
    Not Available
    Ecosystem

    Native integrations.

    Freshsales

    Freshworks SuiteGmailMicrosoft OutlookSlackZoomZapierSegmentShopify

    Pipedrive

    Google WorkspaceMicrosoft OutlookSlackZoomZapierMailchimpTrelloAsana
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    Information gathered from official sources and may change. Pricing and features last verified 2/6/2026. Please visit the official websites for the most current information.