Freshsales vs Zoho CRM
A factual comparison of features, pricing, and capabilities
Last updated: 2/6/2026
An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.
Starting at: Contact for pricing
Pricing Comparison
Prices shown are monthly rates. Annual billing may offer discounts. Visit official websites for current pricing.
Feature Comparison
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Contact, account, and deal management | ||
| Built-in email and phone with call recording | ||
| Freddy AI lead scoring and deal insights | ||
| Visual sales pipeline management | ||
| Workflow automation and sequences | ||
| Multiple pipeline support | ||
| Advanced reporting and forecasting | ||
| Territory management and auto-assignment | ||
| Lead, contact, and deal management | ||
| Sales automation and workflow rules | ||
| Zia AI assistant with predictions and suggestions | ||
| Multichannel communication (email, phone, social, live chat) | ||
| Advanced analytics and custom dashboards | ||
| Territory and inventory management | ||
| Blueprint process management | ||
| Canvas design studio for custom views |
Available
Partial/Limited
Not Available
Integrations
Freshsales
Freshworks SuiteGmailMicrosoft OutlookSlackZoomZapierSegmentShopify
Zoho CRM
Zoho Suite (45+ apps)Google WorkspaceMicrosoft 365SlackZapierMailchimpShopifyQuickBooks
Information on this page is gathered from official sources and may change. Pricing and features were last verified on 2/6/2026. Please visit the official websites for the most current information.