Salesforce vs Zoho CRM
A factual comparison of features, pricing, and capabilities
Last updated: 2/6/2026
The world's leading CRM platform offering a comprehensive suite of sales, service, marketing, and commerce tools. Known for extensive customization, AI-powered insights via Einstein, and a vast ecosystem of third-party integrations through AppExchange.
Starting at: $25/month
Pricing Comparison
Prices shown are monthly rates. Annual billing may offer discounts. Visit official websites for current pricing.
Feature Comparison
| Feature | Salesforce | Zoho CRM |
|---|---|---|
| Lead, account, and contact management | ||
| Opportunity and pipeline tracking | ||
| Einstein AI-powered analytics and predictions | ||
| Sales forecasting and territory management | ||
| Workflow automation and approval processes | ||
| Customizable dashboards and reports | ||
| AppExchange marketplace with thousands of integrations | ||
| Mobile CRM app for iOS and Android | ||
| Lead, contact, and deal management | ||
| Sales automation and workflow rules | ||
| Zia AI assistant with predictions and suggestions | ||
| Multichannel communication (email, phone, social, live chat) | ||
| Advanced analytics and custom dashboards | ||
| Territory and inventory management | ||
| Blueprint process management | ||
| Canvas design studio for custom views |
Available
Partial/Limited
Not Available
Integrations
Salesforce
SlackGoogle WorkspaceMicrosoft OutlookMailchimpDocuSignZapierTableauMuleSoft
Zoho CRM
Zoho Suite (45+ apps)Google WorkspaceMicrosoft 365SlackZapierMailchimpShopifyQuickBooks
Information on this page is gathered from official sources and may change. Pricing and features were last verified on 2/6/2026. Please visit the official websites for the most current information.